Legal notices & CGV

The company MADAME LA PRESIDENTE is an e-commerce site accessible via the Internet. It is open to any user of this network.

The website accessible at the address “htpps://www.madamelapresidente.fr” allows the company MADAME LA PRESIDENTE to offer for sale hair products and food supplements and accessories to users as well as the subscription to a subscription giving right at the service MADAM PRESIDENT. This service consists of the monthly sale by subscription of hair products, food supplements and accessories.

Governed by articles L.111-1 et seq. of the Consumer Code, these general conditions of sale determine the rights and obligations of the parties. By simply validating their order on the website, the user declares to have read, understood and accepted without reservation the terms of said order as well as the entirety of these general conditions of sale.

It is specified that the products are intended for the user's personal use, without any direct connection with the user's professional activity. As such, the user's attention is particularly drawn to the fact that the amount of their order must not exceed the sum of four hundred euros (€400).

These general conditions of sale apply, without restrictions or reservations, to all sales concluded by the company MADAME LA PRESIDENTE, a simplified joint stock company with capital of five thousand euros (€5,000), whose head office is located 1 shopping center in La Tour 93120 La Courneuve registered in the Paris Trade and Companies Register under number 829 089 086, VAT number FR76 828 089 086 (hereinafter referred to as the “Seller”) to consumers and professional and non-professional buyers (hereinafter, the “Customer” or “Customers”), wishing to acquire the products offered for sale by the Seller via its Site.

2.1 Purpose of the General Terms and Conditions:

The General Terms and Conditions apply exclusively to the online sale of products on the site madamelapresidente.fr, access to which is free and open to any Internet user.

2.2 Scope of application of the General Conditions of Sale:

The General Terms and Conditions exclusively govern contracts for the online sale of MADAME LA PRESIDENTE products to buyers having the status of Customers (hereinafter the “Customers”) and constitute with the order form the contractual documents enforceable against the parties, to the exclusion of all other documents, prospectuses, catalogs or photographs of the products which have only indicative value. The General Conditions of Sale are exclusively applicable to products delivered to Customers established in the territory defined in Article 5. The General Conditions of Sale are drawn up, as well as all contractual information mentioned on the site, in French.

2.3 Availability and enforceability of the General Terms and Conditions:

The General Terms and Conditions are made available to Customers on the MADAME LA PRESIDENTE website where they can be directly consulted and can also be communicated to Customers upon simple request by telephone, email or postal mail. The General Conditions of Sale are enforceable against the Customer who acknowledges, by checking a box provided for this purpose, having been aware of them and having accepted them before placing the order. Validation of the order by its confirmation constitutes acceptance by the Customer of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by MADAME THE PRESIDENT in accordance with article 1369-4 of the Civil Code.

2.4 Modification of the General Terms and Conditions:

MADAM THE PRESIDENT reserves the right to modify the General Terms and Conditions at any time. In the event of modification of the General Conditions of Sale, the applicable General Conditions of Sale are those in force on the date of the order, a copy of which dated to date can be provided to the Customer upon request.

In the event of a modification of these conditions, MADAME THE PRESIDENT will bring to the attention of her customers the content of the modified conditions.

2.5 Clauses of the General Conditions of Sale:

The nullity of a contractual clause does not result in the nullity of the General Terms and Conditions unless it is an impulsive and decisive clause having led one of the parties to conclude the sales contract. The temporary or permanent non-application of one or more clauses of the T&Cs by MADAM LA PRESIDENT cannot constitute a waiver on her part of the other clauses of the T&Cs which continue to have their effects.

3.1 Characteristics:

The products offered for sale presented in the catalog published on the site https://www.madamelapresidente.fr are each the subject of a description mentioning their essential characteristics within the meaning of article L. 111-1 of the Code of the consumption. The photographs illustrating the products do not constitute a contractual document.

3.2 Compliance:

The products comply with the regulations in force relating to the safety and health of people, the fairness of commercial transactions and the protection of Customers at the time of their placing on the market. The products comply with the requirements of French law in force at the time of their placing on the market. For orders outside mainland France, it is the Customer's responsibility to inquire with the local authority in their country about any limitations on the importation and use of the products ordered. MADAME LA PRESIDENT cannot be held responsible for the purchase of a product considered non-compliant in a given country, even though this product complies with French regulations.

3.3 Warning:

The products presented by MADAME LA PRESIDENT are not medicines, they cannot be considered as such, and in no way replace the Client's usual treatment. Likewise, the information present on the site and in all written materials issued by MADAME LA PRESIDENTE does not in any way constitute medical advice and it is up to the Client to consult their practitioner in order to obtain professional advice.

MADAME LA PRESIDENT cannot be held responsible for any possible inconveniences that may arise following use that does not comply with the advice given on the product and its packaging.

4.1 Sales price:

The sales prices, in accordance with article L. 113-13 of the Consumer Code, are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs mentioned before validation of the order and charged extra. The total amount owed by the Customer is indicated on the order confirmation page. The selling price of the product is that in effect on the day of the order. In the event of a price promotion, MADAME LA PRESIDENTE undertakes to apply the promotional price to any order placed during the duration of the promotion.

4.2 Modification:

MADAME LA PRESIDENT reserves the right to modify its prices at any time, while guaranteeing the Customer the application of the price in force on the day of the order.

5.1 Domain:

The online sales offers presented on the MADAME LA PRESIDENTE website are valid on French and international territory.

5.2 Duration:

The online sales offers presented on the site are valid, in the absence of indication of a particular duration, as long as the products appear in the electronic catalog and while stocks last.

5.3 Acceptance:

Acceptance of the offer by the Customer is validated, in accordance with the click process, by confirmation of the order.

6.1 Pre-contractual information:

The Customer receives communication, prior to placing his order and concluding the contract, in a readable and understandable manner, of these General Terms and Conditions and all the information listed in article L. 121-17 of the Code of consumption.

6.2 Steps for concluding the contract:

The Internet Customer can freely add or delete the desired products from his “basket”. At any time, the customer can have access to a detail summarizing the contents of their “basket”. If this summary corresponds to the desired products, the customer freely validates their order on the tab assigned for this purpose. Any order can only be validly registered if the Customer has previously identified himself or if he has duly completed the electronic contact form. The Customer has the possibility to check the details of his order and its total price and to return to previous pages to correct any errors or possibly modify his order. Validation of the order entails acceptance of the General Terms and Conditions and forms the contract. Once the basket has been validated, the customer must accept the General Terms and Conditions of which he is deemed to have previously read, choose the address and delivery method and finally validate the payment method.

In accordance with the provisions of the law of March 13, 2000 no. 2000-230, the final validation of the order constitutes proof of its completeness and renders due the sum incurred by entering the items mentioned on the order form. The validation “click” constitutes an electronic signature within the meaning of article 1316-4 et seq. of the Civil Code, which has the same probative force as a handwritten signature. Confirmation of the contract is provided to the Customer at the latest at the time of delivery, in particular by email acknowledging receipt of the order and its method of payment.

6.3 Acceptance of the order:

MADAME LA PRESIDENT reserves the right to refuse any order for legitimate reasons and, more particularly, if the quantities of products ordered are abnormally high for buyers who are Customers.

In certain cases, notably non-payment, incorrect address or any other difficulty of any nature whatsoever, MADAME LA PRESIDENT reserves the right to block the said customer's order until the problem is resolved, or to cancel the order.

6.4 Unavailability of ordered products:

If the products ordered prove unavailable for delivery, MADAME LA PRESIDENTE immediately informs the Customer and offers an extension of the initial delivery time or a product of equivalent quality and price. In the event of refusal by the Customer, MADAME LA PRESIDENT immediately cancels the order and reimburses without delay the sums paid by the Customer.

6.5 Modification or cancellation of the order:

For logistical reasons, order modifications and cancellations are not possible once the order has been validated and paid for by the Customer. If a request is made by the Customer by email or by after-sales service form, Madam President will request a return of the package to the carrier. The return of the package will systematically result in the deduction of the costs incurred by Madam President for the preparation of the order and the delivery and return of the package from the reimbursement.

The contract will be, in application of the provisions of the Civil Code, concluded from the second click of the order, by which you will have confirmed your shopping cart after having been able to correct it.

7.1 Conclusion:

The sales contract is formed when the Customer sends the confirmation of his order.

7.2 Archiving and proof:

The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1348 of the Civil Code. These communications, purchase orders and invoices may be produced as proof of the contract.

8.1 The Subscription to the Madame la Présidente service is monthly (every month) or quarterly (every three months). Subscribing to the Monthly or Quarterly Subscription subscribes the subscriber to the Madame la Présidente product shipping service for a minimum of three shipments and until one party decides to terminate this contract. By accepting this offer, the Subscriber agrees to a monthly or quarterly debit of an amount defined during the initial order. Thus, as long as the Subscription continues, the Subscriber's renewal will be debited every month for a monthly subscription (twenty-five (25) days after the initial Order and then every thirty (30) days after this first debit for subsequent renewals), and every three (3) months for a quarterly subscription (every eighty-five (85) days after the initial Order). These dates can be modified by the Subscriber with Madame la Présidente customer service or directly in the “My account” area.

The Subscriber's order will be processed within 48 hours from the order date. Delivery time depends on the carrier and delivery location.

Any modification request made in the “My Account” area can only be taken into account within 48 hours. If a shipment has already been made or a withdrawal made during these 48 hours, the shipment or withdrawal will not take this request into account.

The Subscriber may terminate his Subscription according to the terms of commitment provided for in the “Unsubscription” article of the General Conditions of Sale.

By subscribing, the Subscriber declares having read the General Conditions of Sale, having understood them and accepting them without reservation, with full knowledge of the facts.

Under Article L. 241-3 of the Consumer Code, when the professional has not made the reimbursement under the conditions provided for in Article L. 215-1 of the Consumer Code, the amounts due are subject to interest at the legal rate.

The use of one-off promotional codes on the madamelapresidente.fr website does not provide any possibility of a reduction on the subscription.

The information allowing the Subscriber to identify himself, such as the username and password, is personal and confidential. This information may only be modified on the initiative of the Subscriber or the Company, in particular in the event of forgetting the password. The Subscriber is solely responsible for the use of his identification details. He is required to keep them secret. Any disclosure on his part may in no case be blamed on the Company. Any Order made using the Subscriber's username and password is deemed to have been placed by the latter. The Seller may in no case be held liable for damages caused by the disclosure of this personal and confidential data by the Subscriber and therefore the use of this data by a third party. The Company may not, in any event, be held liable for any damage of any nature whatsoever, in particular due to the use of the subscribed services, whether it be damage to reputation, image, or loss of data which could occur due to the use of the services offered by the Company.

For any subscription, the subscriber is subject to a commitment of three (3) minimum shipments. The Subscriber may terminate his Subscription only at the end of this period, in his “my account” space on the Site.

If the termination occurs after the automatic debit made for the month, the Order is deemed to have been concluded for the month concerned. The Subscriber may not demand the cancellation of this Order by arguing his request for termination. The unsubscription is taken into account for the following month.

Unsubscription may also result from the Company's decision following the terms set out in Article 11 “deactivation of customer account” hereof.

In the event of unsubscription, a Customer, benefiting from a Subscription at a lower price due to his seniority, will lose this privilege and will have to pay the rate in force if he wishes to resubscribe.

In the event of a request for cancellation of the contract before the three-month period, the amount of the difference between the orders placed with a subscription and the amount that the customer would have paid without a subscription will be requested as compensation for termination of contract.

If a shipment has been made and is returned, this amount, plus shipping costs, will be withheld from refunds.

8.1 Payment terms:

The price is due in full after confirmation of the order.

8.2 Payment methods:

Payment is made immediately upon ordering by credit card or paypal.

8.3 Payment security:

The site is equipped with an online payment security system allowing the Customer to encrypt the transmission of their data.

9.1 Delivery time and costs:

For any finalized order and subject to the proper receipt of the Customer's payment, MADAME LA PRESIDENTE undertakes to ship the products ordered within 48 hours at the latest. If the description sheet of a product indicates a specific delivery time, it is the latter that will bind MADAME LA PRESIDENTE. By default and in any event, subject to the proper receipt of the Customer's payment, MADAME LA PRESIDENTE undertakes to deliver the products ordered within thirty (30) days following the validation of the order.

If a product is unavailable for delivery, point 6.4 of these terms will apply.

• For deliveries in mainland France, the cost of Colissimo home delivery is €5.90 including tax. The cost of sending to a relay point is €3.90. Sending to a relay point is fully covered by MADAME LA PRESIDENTE if the order is for an amount greater than €50 including tax (excluding delivery costs). For overseas territories, the cost of Colissimo home delivery is €14.90 including tax.
• To find out the delivery costs outside French territories, the customer will be informed before confirming their basket.

9.2 Customs charges

Please note that in addition to the price of the treatments and the delivery costs of your order, your country of residence may require you to pay customs and import fees. For more information, please contact your local customs office and inquire about the applicable duties and taxes before placing your order. These taxes and customs fees are not our responsibility and we are not liable for them. If you refuse to pay these taxes or are unable to collect your order and it is returned to us, we will require you to pay all costs incurred.

9.3 Delay in delivery:

Any delay in delivery exceeding thirty days and not due to a case of force majeure may result in the cancellation of the sale by the Customer who, within sixty working days from the indicated delivery date, cancels his order by registered letter with acknowledgement of receipt, returns the products if they have been delivered and receives from MADAME LA PRESIDENTE no later than thirty days the refund of his payment, excluding any compensation.

Exceeding delivery times cannot give rise to damages or deductions, nor to cancellation by the purchaser of current orders. In any event, delivery on time can only occur if the purchaser is up to date with its obligations towards MADAME LA PRESIDENTE, whatever the cause.

9.4 Delivery terms:

The products are delivered by post or by independent carrier, depending on the nature of the product and the destination, at the exclusive initiative of MADAME LA PRESIDENTE, to the address indicated by the Customer on the order form. Any claim for delivery errors must be made by the Customer to MADAME LA PRESIDENTE on the same day of delivery or the first working day following delivery at the latest. In the event of an error in the delivery address attributable to the Customer, the return and reshipping costs will be re-invoiced by MADAME LA PRESIDENTE. A delivery note must be signed by the Customer who must check the conformity and condition of the packaging of the product upon receipt.

Deliveries are made according to availability and in the order of orders. The company MADAME LA PRESIDENTE is authorized to make deliveries in full or in part. Delivery times are indicated as accurately as possible but are based on supply or production possibilities, or even the possibilities of the carrier.

In the event of deterioration or partial loss of the product, the Customer must imperatively formulate reservations on the delivery note upon receipt, a copy of which is sent to MADAME LA PRESIDENTE and, within three days of this receipt, notify these reservations to the carrier by registered letter with acknowledgement of receipt in accordance with Article L. 133-3 of the French Commercial Code.

9.5 Product conformity:

If the product does not comply with the order, the Customer must send, within a reasonable time after receipt, a complaint to MADAME LA PRESIDENTE with a view to obtaining the replacement of the product or possibly the resolution of the sale.

9.6 Unavailability of products:

In the event of unavailability of products upon delivery, MADAME LA PRESIDENTE may offer, under the conditions set out in article 6-4 of the General Terms and Conditions, an extension of the initial delivery time or a product of equivalent quality and price.

9.7 Failure to deliver:

Total failure to deliver shall result in the automatic termination of the sales contract.

10.1 Notification to MADAM THE PRESIDENT of the withdrawal decision:

In accordance with the provisions of article L 221-18 of the Consumer Code, the customer has a period of fourteen (14) clear days to exercise a right of withdrawal from the day after receipt of the products. Accordingly, the customer may decide to return any product for exchange or refund. If this period expires on a Saturday, Sunday, public holiday or non-working day, it is extended until the first following working day. No reason must be provided by the customer. No penalty to pay can be charged to the withdrawing customer. To exercise their right of withdrawal, the customer can send a withdrawal form by post to the following address: 1 Center commercial de la Tour 93120 La Courneuve or by email to bonjour@madamelapresidente.fr

10.2 Limit on the right of withdrawal:

The right of withdrawal cannot apply to damaged products and to products that have been opened, partially or entirely consumed, marked, labeled or not in perfect condition for resale for reasons of hygiene or health protection. The right of withdrawal is only valid for deliveries in France and Europe.

10.3 Conditions for exercising the right of withdrawal (return of products):

In the event of exercising the right of withdrawal, the customer must return at his own expense, within fourteen (14) days following communication of his withdrawal, the products with a copy of the order or invoice, to the address concerned. in the preamble. The products must be intact, complete and packaged in their original packaging. In accordance with the transfer of ownership, the risks associated with the return of the product, whatever the cause, rest with the customer. If the package is lost or damaged by the carrier during shipment, the customer is solely responsible and cannot be reimbursed by MADAME LA PRESIDENT.

10.4 Reimbursement of products subject to withdrawal:

Exercising the right of withdrawal entails reimbursement of the sums paid by the customer when placing the order including shipping costs, at the latest within 28 days from the date on which this right was exercised. MADAME LA PRESIDENT reserves the right to defer reimbursement until receipt of the products.

All products supplied by MADAME LA PRESIDENT benefit from the legal guarantee of conformity provided for in articles L. 211-4 to L. 211-14 of the Consumer Code and the legal guarantee against hidden defects provided for in articles 1641 to 1649 of the Code civil. Under these guarantees, MADAME LA PRESIDENTE undertakes, at the Customer's choice, to reimburse or exchange defective products or products that do not correspond to their order.

The cancellation of the order in the cases provided for in these General Terms and Conditions will be pronounced by simple registered letter with acknowledgment of receipt (or by electronic letter) and will be acquired automatically without legal formality.

The products remain the property of MADAME LA PRESIDENTE until full payment of the sale price by the Customer, even in the event of liquidation of property, legal settlement or transfer of responsibilities. Failure to pay any of the due dates may result in the goods being claimed.

The elements reproduced on this site, which are the exclusive property of the publisher, are protected by copyright, trademark law and patent law. Any reproduction and distribution of these elements, without prior written authorization from the publisher, exposes offenders to legal action.

During the Customer's visits to the MADAME LA PRESIDENTE Site, information may be requested, particularly when creating the customer account. The requested information, marked with an asterisk, is mandatory. They are necessary to process the Customer's requests. The other information is optional and the Customer is free not to respond to it. This information is strictly treated confidentially and is saved in a private database at MADAME LA PRESIDENTE. In accordance with the “Informatique et Libertés” law no. 78-17 of January 6, 1978, the customer has the right to access, modify or delete information concerning him. This right is exercised either by email or by post. The Customer may withdraw his consent to the use of his personal data at any time, according to the procedure cited above. MADAM THE PRESIDENT cannot be held responsible in the event of deterioration, loss or accidental “hacking” of personal data which may occur despite all the precautions implemented to ensure the confidentiality and security of the latter.

The personal data provided by the Customer may be used by MADAME LA PRESIDENTE for commercial or informative purposes to personalize the products offered for sale, improve its promotional offers or innovate its range of products and send newsletters. Finally, MADAME LA PRESIDENT reserves the right to communicate the customer's telephone number or email address to the companies ensuring delivery of the products ordered.

The language in which these General Terms and Conditions are written is French and they are subject to French law, regardless of the nationality of the customer and the place of validation of the order. The site and the T&Cs of MADAME LA PRESIDENTE comply with French law, in particular Law No. 2014-344 of March 17, 2014 relating to consumption and Ordinance No. 2015-1033 of August 20, 2015 relating to extrajudicial settlement. consumer disputes, so that MADAM LA PRESIDENT is in no way responsible for compliance with any foreign legislation.

Any dispute relating to the interpretation or execution hereof falls under the exclusive jurisdiction of the French judicial order governed by the Code of Civil Procedure.

Specifically, with regard to the provisions of article R 631-3 of the Consumer Code, in the event of a dispute, the customer may, at his choice, refer the matter to either one of the territorially competent courts under the civil procedure code, or the jurisdiction of the place where he resided at the time of the conclusion of the contract or the occurrence of the harmful event.

OR In the event of a dispute, only the Paris commercial court will have jurisdiction.

In accordance with the provisions of articles L 611-1 and R 612-1 et seq. of the Consumer Code concerning the amicable settlement of disputes: When the Customer has sent a written complaint to the professional and has not obtained satisfaction or response within two months, he can submit his complaint free of charge to the consumer mediator. The mediator must be contacted within a maximum period of one year from the initial complaint.

In the event of damage or failure, it is up to you to make all necessary observations and confirm your reservations by extrajudicial acts or by registered letter with acknowledgment of receipt to the carrier or the delivery service as soon as possible following receipt of the the merchandise. Without prejudice to the arrangements to be made with the carrier, complaints about apparent defects or non-compliance of the delivered product with the order placed or the shipping slip must be made in writing within 14 days. following receipt of said products. The complaint must be justified by all documents attesting to the reality of the defects or anomalies noted in order to allow MADAM THE PRESIDENT to carry out the necessary checks and to provide the most appropriate responses.